- Open the Flip for Business Dashboard, then select the Refund menu
- Select Create Refund
- Upload the transfer receipt to the Flip account by pressing the Select File button.
- Choose Reason of refund
- Enter the amount of refund according to the transfer receipt.
- Select Beneficiary Bank
- Enter the account number for the refund beneficiary, then click Check Name.
- Make sure the beneficiary name is correct, then click Create Refund Request
Flip will process your request. After the refund has been successfully processed, Flip will display the proof of transfer and send it to your e-mail.