Causes of transactions that experience bank system problems

Here are the reasons why your transaction may be disrupted:

• The bank system is under maintenance
• The bank system is inaccessible
• The bank network constraints, and so on

When that happens, Flip experiences problems when processing transactions. As a result, the transaction process on Flip becomes longer, transactions can be processed in a matter of hours or finished processing if the disruption is over. In this condition, the transaction can't be refunded. Please wait and check the transaction status regularly in the next 60 minutes. 

If after 60 minutes the transaction is still in process, contact Flip customer support by clicking the Chat Team Flip button at the bottom of your mobile screen and inform the transaction ID and details of the problem. Sorry for the inconvenience.