What if the money hasn't been received in the beneficiary's account, but the status is successful?

If the money hasn't been received in the beneficiary's account there are 3 things you can do, including:

1. Wait and periodically check the destination account mutation for 15 minutes from the successful transaction status.
2. Screenshot of the destination account mutation on the successful transaction date.
3. Fill in the Help Service Form below this article so our team can confirm your problem with the destination bank.

Note: You can only fill out this form via the help center on the Flip application.